This Privacy Policy explains how bk8mya collects, uses, stores, and protects the personal data of users who access and use the bk8mya platform.
Last Updated: 1 June 2026This Privacy Policy ("Policy") describes how bk8mya ("bk8mya," "we," "us," "our"), the operator of the online gaming platform accessible at bk8mya.app, collects, uses, stores, discloses, and otherwise processes personal data relating to users ("you," "your") of the bk8mya platform ("Platform").
bk8mya operates the Platform as a licensed online gaming service. As part of providing this service to Malaysian players and other users, we are required by law and our operating licence conditions to collect and process certain categories of personal data. This Policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it.
By registering an Account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of the bk8mya Terms & Conditions.
bk8mya, the operator of bk8mya.app, is the data controller in respect of the personal data collected and processed through the Platform. As data controller, bk8mya determines the purposes and means by which your personal data is processed.
For all privacy-related queries, requests, or complaints, you may contact our Data Protection team via the live chat facility on the Platform or by email at [email protected] (plain text — not a clickable link).
bk8mya collects the following categories of personal data:
3.1 Identity Data
3.2 Contact Data
3.3 Financial Data
3.4 Account & Gaming Data
3.5 Technical & Usage Data
3.6 Communications Data
bk8mya collects personal data through the following means:
bk8mya processes your personal data for the following purposes:
bk8mya processes personal data on the following legal bases:
bk8mya does not sell your personal data to third parties. We may disclose your personal data to the following categories of recipients:
8.1 As an internationally operated platform, bk8mya may transfer your personal data to countries outside Malaysia for processing by service providers or group entities. Where such transfers occur, bk8mya implements appropriate safeguards to ensure that your personal data receives an equivalent level of protection, including through the use of standard contractual clauses or reliance on adequacy decisions where applicable.
8.2 By using the bk8mya Platform, you consent to your personal data being transferred and processed outside Malaysia as described in this Policy.
9.1 bk8mya uses cookies and similar tracking technologies on the Platform for the following purposes:
9.2 You may manage cookie preferences through your browser settings. Disabling essential cookies will impair the functionality of the bk8mya Platform and may prevent you from accessing certain features including Account login.
9.3 bk8mya does not use third-party advertising or cross-site tracking cookies on the Platform.
10.1 bk8mya retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and licence-related retention requirements.
10.2 Account and transaction data is generally retained for a minimum period following Account closure as required under anti-money laundering regulations and gaming licence conditions. After this period, data is securely deleted or anonymised.
10.3 Communications records (live chat, email) are retained for a period sufficient to resolve any associated disputes and comply with applicable complaint-handling regulatory requirements.
Subject to applicable law and our regulatory obligations, you may have the following rights in relation to your personal data held by bk8mya:
To exercise any of these rights, please contact our Data Protection team via live chat on the Platform or at [email protected]. bk8mya will respond to verified requests within a reasonable timeframe in accordance with applicable law. Note that some rights may be limited where compliance with regulatory and legal obligations requires us to retain or continue processing certain data.
12.1 bk8mya implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
12.2 While bk8mya maintains robust security measures, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your own Account credentials and for notifying bk8mya immediately of any suspected unauthorised access.
The bk8mya Platform is strictly intended for users aged 21 years and above. bk8mya does not knowingly collect personal data from individuals under 21. Where bk8mya becomes aware that personal data has been collected from a person under 21, that data will be deleted and the associated Account closed immediately. If you believe a minor has registered on the Platform, please contact us immediately via live chat.
bk8mya may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. Where changes are material, we will notify registered users via email to their registered address or via a notice on the Platform. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the Platform following notification of a material change constitutes acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or bk8mya's data processing practices, please contact our Data Protection team:
If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Six privacy and security commitments that define how bk8mya handles your personal data.
Every connection between your device and the bk8mya Platform is protected by 256-bit SSL/TLS encryption — the same standard used by international banking and fintech platforms. Your data in transit is always encrypted.
Sensitive data stored on bk8mya servers — including payment credentials and identity document copies — is encrypted at rest. Raw credentials are never stored in plain text in bk8mya's database systems.
bk8mya's identity verification process protects both users and the platform. KYC ensures that accounts belong to real, age-verified individuals — protecting against fraud, identity theft, and underage access.
bk8mya does not sell your personal data to third-party advertisers, data brokers, or any commercial third parties. Your data is used solely for the purposes described in this Privacy Policy.
Malaysian players can request access to, correction of, or deletion of their personal data at any time by contacting bk8mya support. Responsible gaming settings — including self-exclusion — are in your hands via account settings.
The bk8mya Data Protection team is reachable around the clock via live chat. Privacy requests, correction requests, and data complaints receive a response within the timeframes required by applicable law.
Our support team is available 24 hours a day, 7 days a week. Sign in to your bk8mya account and start a live chat — average first response in 3–5 minutes.
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